The Sale and Supply of Goods to Consumers Regulations 2002 make amendments to existing legislation on the sale and supply of goods and unfair terms in order to provide additional remedies to consumers under certain circumstances.
The Sale & Supply of Goods to Consumers Regulations 2002 implement Directive 1999/44/EC of the European Parliament and of the Council of 25th May 1999 on certain aspects of the sale of consumer goods and associated guarantees. (OJ No. L 171, 7.7.99, p. 12).
The Regulations also contain provisions on the legal status of guarantees offered to consumers and place obligations on guarantors in relation to such guarantees.
Where goods fail to conform to the contract of sale at the time of delivery, then the buyer firstly has the right to require the seller to repair or replace the goods within a reasonable time and without causing significant inconvenience to the buyer. If repair or replacement is impossible or disproportionate, or if the seller fails to repair or replace the goods within a reasonable time and without significant inconvenience to the buyer, then the buyer may require the seller to reduce the purchase price of the goods by an appropriate amount, or rescind the contract.
Supervision and enforcement