A contract is the defining document for cementing the relationship between the business and customer. Not only does it establish the parties’ intentions and expectations on what goods and services have been offered and accepted, the contract should also set out the road map to resolve difficulties if something were to go wrong, for whatever […]
The UK government has published its response to the EU’s consultation on Alternative Dispute Resolution (ADR). It questions whether the current proposals will have real business benefits as well as protect consumers adequately. The European Commission published legislative proposals on ADR on 29 November 2011. The Department for Business, Innovation and Skills launched a Call for Evidence on these […]
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Around 15 years ago we started on a journey of electronic everything. Suddenly the Internet had become commercial and we were all scrabbling around trying to ensure we could still do business with each other in this new online environment. How e contracts (electronic contracts) were formed, who was authorised to ‘seal the deal’, their […]
The The Electronic Commerce (EC Directive) Regulations 2002 apply to businesses that sell goods or services to businesses or consumers on the internet, or by email or Standard Messaging Service (SMS). These include text messages; advertising on the internet, or by email or SMS convey or storing electronic content for customers, or providing access to a […]
Making sure that your online contract with customers will stand up in court as evidence, if required, is an essential component in the business-customer relationship. A contract which is made via the Internet or by other electronic means is legally binding and enforceable providing that the following four legal conditions are met. This article explains […]