Organisations connect to the Internet using an ISP (Internet service provider). The robustness and speed of connectivity can both vary geographically depending upon the availability of broadband.
Generally-speaking towns and cities have been quick to build a communications infrastructure but rural areas are now benefiting from broadband investment, especially from the UK and EU. Use of mobile devices has also grown quickly in recent years and there has been an increase in satellite masts across the countryside to deliver mobile broadband, especially 4G.
Consumer contracts are fairly standard among ISPs and non-negotiable, but commercial connectivity contracts with an ISP are much more open to negotiation. If all your business is done online any website or email downtime can seriously damage your commercial sales and corporate reputation. Going with a reputable ISP is preferable though you shouldn't necessarily dismiss smaller ISPs who may be able to give you a much better service tailored to your business requirements
You should make sure that the contract covers the following:
(a) the required minimum times that the network will be available (subject always to maintenance and unavoidable downtime)
(b) the network’s speed, and the ISP should warrant that the network’s speed will not fall below specified levels
(c) oblige the ISP to provide periodic reports upon the network’s availability and speed.
(d) specify other service levels as appropriate (including responses to requests to upload new/modified material)
(e) provide for a service credit or refund of fees in respect of any period where availability and/or network speeds have not been met.
E RADAR IT contract templates
You can purchase a selection of IT contract templates from E RADAR's web shop. Members can download all the legal templates as part of their membership package.
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