Communication on e-commerce – frequently asked questions

The EU Single Market for e-commerce is still not functioning as it should as there are significant differences in the rules, standards and practices applied to e-commerce within individual Member States.

As a result, companies find it difficult to provide online services or to sell goods across EU borders, and citizens miss out on the opportunity to purchase goods and services from websites based in other EU countries.

This communication sets out an action plan to overcome these problems and make e-commerce in Europe work for the benefit of all Europeans. It contains an action plan to boost e-commerce in Europe. It is based on the belief that the EU can double the contribution e-commerce and the Internet make to the European economy from their current values of 3.4% of the retail sales sector and less than 3% of the EU economy respectively.

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