E RADAR’s Supplier Code of Practice aims to facilitate a good working relationship between solution providers and customers in order to provide greater certainty of successful delivery, better value for money, more successful and sustainable business and a fair rate of return.
The Supplier Code of Practice is aimed at suppliers of products and services for organisations enabled electronically who want to instill trust and confidence amongst their customers.
The Supplier Code of Practice does not have contractual status or other legal effect. However, by agreeing and signing up to the Code suppliers are demonstrating their commitment towards developing a strong collaborative relationship with all their customers.
Code – The 10 Commitments for Collaboration
1. Supplier-Customer Relationship
We shall strive to build and maintain an effective relationship with the Customer, founded on mutual trust and openness, with a clear understanding of each other’s goals and interests.
2. Understanding the Requirement
We shall make every reasonable effort to ensure we develop and agree with the Customer a full and robust understanding of the Requirement and its broader business context as a firm foundation for our proposals.
3. Constructive Challenge
We shall be ready to offer constructive challenge whenever we believe improvements could usefully be made to shaping or delivering a programme, with the aim of ensuring an improved solution.
4. Confidence in Delivery
We shall only bid what we believe we can deliver with a high degree of confidence and on business models that can be sustained for the planned life of the programme.
5. Assumptions and Implications
We shall declare all relevant assumptions that we make during the course of a programme (and make clear their implications) in particular those that relate to information or services provided by the Customer.
6. Programme Management
We shall ensure that all aspects of the programme are managed to a high degree of professionalism, using all agreed methodology and, wherever appropriate, with a clear focus on the delivery of business benefits.
7. Risk Management
We shall rigorously identify, analyse and manage risks and we shall seek to agree solutions with the Customer that offer the best ownership and risk mitigation strategy.
8. Supply Chain Management
We shall provide sufficient transparency through the supply chain that subscontractors can shape their goods and services and manage their work appropriately and the Customer has suitability at all levels.
9. Management and Deployment of Skilled Resource
We shall only nominate people for specific roles or as team members whom we judge to have the necessary authority, skills and experience and are expected to be available. Their contribution to Customer satisfaction and successful programme delivery will be encouraged and recognised.
10. Individual Skills and Professionalism
We shall encourage our staff, contractors and consultants to acquire and maintain appropriate professional standards and individual competences. We shall work towards a common and agreed framework for specific roles and associated competences.