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Consumer policy promotes the interests, health and safety of the consumer including when they are making purchases online.

The online market place must be open, fair and transparent, and allow consumers to have choice. This enables both consumers and businesses to take full advantage of its potential. Consumer policy also protects consumers from rogue traders.

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Monitoring and discussion groups

Newswire . Comments . Document Sharing . Live Chat . Video Presentation . Twitter . Inmail . Email Updates

Consumer Protection Group

European Sales Law (Specialist Group)

Consumer Rights Bill (Specialist Group)

Briefings

• Billing problems
• Broadband competition reaches new milestone
• Broadcast Bulletin
• Broadcast Bulletin
• Broadcast Bulletin
• Broadcast Bulletin
• Broadcast Bulletin
• Broadcast Bulletin Issue number 203 02/04/12
• Broadcasters launch Audio Description campaign
• Broadcasting Audience Complaints
• Call for broadband providers to improve speeds information
• Community radio passes 250 mark
• Consultation on Consolidating and Modernising Consumer Law Enforcement Powers
• Consumer Acquis - More Consumer Rights?
• Consumer Credit Act 1974
• Consumer Credit Act 2006
• Consumer Protection Business Guidance
• Consumer Protection Legislation
• Dialling the 01202 Bournemouth code from 1 November
• Dispute resolution - call for evidence
• Distress beacon triggers 11,000 mile rescue mission
• EU announces new Cybercrime Centre to protect e-businesses
• Find out more about ParentPort
• From TV to 4G, the lasting legacy of Heinrich Hertz
• HomeServe fined £750,000 for silent and abandoned calls
• How to stop unwanted sales and marketing calls
• Jump in UK broadband speeds
• Keeping online consumers happy - tips and advice
• Lost or stolen mobile phone
• Making it easier to change telecoms provider
• Maximising your mobile coverage
• Mobile roaming costs could be slashed under new proposals
• Mobile voice and data allowances
• New Consumer Rights Bill announced
• Ofcom awards eleven new community radio licences
• Ofcom holds radio licence draw
• Ofcom proposals to allow 4G mobile services this year
• Parental controls – help your children manage their media
• Safeguarding the UK’s universal postal service
• Safer Internet Day 2012
• Sale and Supply of Goods Act 1994
• Sale of Goods Act 1979
• Simplified call charges to help consumers
• Supply of Goods & Services Act 1982
• Tackling unexpectedly high phone bills
• The Business Protection from Misleading Marketing Regulations 2008
• The Civil Jurisdiction and Judgments Order 2001
• The Consumer Protection (Distance Selling) Regulations 2000
• The Control of Misleading Advertisements Regulations 1988
• The Financial Services (Distance Marketing) Regulations 2004
• The Law Applicable to Contractual Obligations (England and Wales and Northern Ireland) Regulations 2009
• The Law Applicable to Non-Contractual Obligations (England and Wales and Northern Ireland) Regulations 2008
• The Price Marking Order 2004
• The Sale and Supply of Goods to Consumers Regulations 2002
• The Unfair Terms in Consumer Contracts Regulations 1999
• Trade Descriptions Act 1968
• UK Broadcasting - Audience Complaints
• Unsolicited Goods & Services Act 1971
• Using your mobile abroad